Building the Tech-Enabled Safety Net: Public Benefits and Innovation Amid COVID-19

COVID-19 has highlighted the central role that technology plays in delivering essential services such as food, housing assistance, and unemployment insurance. How that technology is designed can make the difference between receiving or being denied the public benefits people are eligible for. The social safety net has been remade on the fly in response to COVID-19, but temporary patches to our systems aren’t sustainable.

A growing field of tech-enabled safety net organizations have begun building tools that apply modern digital technology to the safety net. Getting people the services they’re eligible for requires the government to create policy and build technology that are inclusive, portable, interoperable, and people-centric. Read our new field scan, “Building the Tech-Enabled Safety Net” to understand a dozen fintech and civic tech organizations working across fourteen safety net programs and showing what’s possible when modern technology is married to a consumer insights perspective.

North Stars in a Moment of Constraint
Blog Posts

North Stars in a Moment of Constraint

States working with the Aspen Institute Financial Security Program put forward a shared set of “North Stars” that define good public benefits delivery. Amid challenges to our benefits system, these North Stars are more important than ever.

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Publications

Bridging the Information Gap: How Organizations Can Assess and Use Benefits Screeners

Benefits screeners are a popular tool for increasing benefits access. This report offers a framework for benefits leaders to understand the role screeners play and assess their effectiveness.

From Band-Aids to Stepping Stones: How We Can Rebuild Young Adults’ Trust in Public Benefit Systems
Blog Posts

From Band-Aids to Stepping Stones: How We Can Rebuild Young Adults’ Trust in Public Benefit Systems

Young adults today are coming of age in a volatile economic and political environment. We spoke with 12 young people about how they are navigating the transition to adulthood and what it means for public trust more broadly.

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Publications

OBBBA’s Impact on Young Adults and 5 Strategies to Support Them

Young adults are grappling with sweeping changes to the U.S. benefits system under OBBBA. This paper illustrates these impacts and offers recommendations that can help young adults.

Leading with Empathy: Strengthening Benefits Delivery with Mike Wilkening
Blog Posts

Leading with Empathy: Strengthening Benefits Delivery with Mike Wilkening

Mike Wilkening’s work as a public servant has followed a simple philosophy: government in service of its people. In this blog, he shares more about his leadership approach and his position as an Aspen FSP Fellow.

A Persistent Challenge: How Financial Shocks Continue to Undermine Family Financial Security
Blog Posts

A Persistent Challenge: How Financial Shocks Continue to Undermine Family Financial Security

Most households experience at least one financial shock in a given year, but there are few comprehensive solutions to help them. How can we solve this persistent challenge?

Beyond Income: Worker Financial Security and the Role of Benefits Inside and Outside of the Workplace
Blog Posts

Beyond Income: Worker Financial Security and the Role of Benefits Inside and Outside of the Workplace

U.S. workers need access to both public and workplace benefits, but often the connections between these benefits are fractured.

Video: We Don’t Have to Choose Between Financial Stability and Wealth
Blog Posts Videos

Video: We Don’t Have to Choose Between Financial Stability and Wealth

Households need tools that help them afford everyday life and build long-term security. Too often, policy systems fail to respond to both of these needs and instead prioritize one goal over the other.