Job Quality Tools Library > Section 4: Strengthening Practices to Improve Job Quality > Tools: Supportive Work Environment
Originally posted: May 11, 2020
Last updated: February 9, 2021
Section 4, the core of the library, includes tools designed to address specific components of job quality. Once organizations have determined their job quality priorities, they can turn to these tools to shift practices in the areas they have deemed most urgent, either in their own organizations or in the businesses with which they partner.
We’ve organized tools in eight categories that reflect the job quality attributes most commonly cited across the job quality frameworks and definitions included in Section 1. These attributes include wages, benefits, scheduling, legal rights, equity and inclusion, opportunity to build skills and advance, supportive work environment, and worker voice. Each attribute also includes sub-categories for ease of navigation.
↓ Tools and Resources Below the Box ↓
- Job Quality Tools Library Homepage
- About This Library
- Section 1: Understanding Job Quality
- Section 2: Assessing Job Quality
- Section 3: Engaging Businesses on Job Quality
- Section 4: Strengthening Practices to Improve Job Quality
- Benefits: Health
- Benefits: Paid Leave
- Benefits: Education
- Benefits: Retirement Savings and Financial Wellness
- Legal Rights
- Equity and Inclusion
- Opportunity to Build Skills and Advance
- Supportive Work Environment (you are here)
- Worker Voice
- Section 5: Monitoring Improvements in Job Quality
- Special: COVID-19 Response Tools and Resources
- Index of Tools by Field
What’s It For: Workers report that their managers are a key contributor to job quality. This toolbox includes resources to train and support managers, including a manager feedback survey, new manager training materials, and templates for meetings with employees. While this tool is designed for businesses, other practitioners could share it with their business partners to encourage more supportive supervisory practices.
What’s It For: This toolkit is designed to equip organizations and businesses with strategies to support employee mental health during the coronavirus pandemic. The guide can be used as an informational document or as a presentation to leaders and managers, including human resources teams and organizational leaders. Included are recommendations to build a culture of empathy and support, links to external resources, and examples of company practices. Individuals supporting businesses or workers may also find the toolkit useful to share with employers to encourage practices that support employee mental health.
What’s It For: This training curriculum supports direct care supervisors to strengthen communication, critical thinking, teamwork, and problem-solving skills. Curriculum content includes improving active listening, learning how to ask questions, and giving and receiving feedback. While designed for direct care organizations, this curriculum has applications for practitioners across fields seeking to encourage supportive supervisory practices that are critical to job quality.
What It’s For: This self-paced, mobile-friendly online training module is designed to provide frontline managers with guidance to develop, support, and retain young adult workers remotely. The module includes a remote work checklist to assess employees’ work-from-home needs. While this training is designed specifically for business managers of frontline talent, workforce and economic development organizations may find it useful to share with employers they work with to encourage more supportive and equitable supervisory practices. To download the module, you will need to complete the sign-up form.
Fostering an Inclusive Culture
What’s It For: This toolkit provides leaders in the restaurant industry with practical resources for assessing, planning, and implementing steps to embed racial equity in workplace practices. Through partnerships with two restaurants, the toolkit highlights skills and tools critical to supporting restaurants on their racial equity journey and provides tangible examples to support implementation. This toolkit can help employers and their partners identify where racial bias may be operating in a restaurant’s policies and practices and implement solutions.
What’s It For: This website includes resources to support pregnant and breastfeeding workers. Resources are designed to educate employees about their workplace rights, for employers to adopt family-friendly policies and ensure compliance with state and federal laws, and for policymakers and advocates to support pregnant and breastfeeding employees. Tools include a model policy that reflects current legal requirements, a webinar for employee training, and a chart of workplace accommodations for common pregnancy-related conditions. In addition to workers, employers, and policymakers, workforce development professionals who support workers may also find this resource guide useful.
What’s It For: This toolkit is a collection of nearly 60 workplace policies that can help support, stabilize and retain employees in low-wage work. The toolkit also contains a section on second-chance employment. After a quick, free registration, the Employer Toolkit search feature can help identify specific policy recommendations, many of which include sample HR policy language that companies can draw from. Searching for “Transportation” leads to policies that employers can implement to reduce the time and financial burden that commuting imposes on many workers.
What’s It For: This toolkit is a collection of nearly 60 workplace policies that can help support, stabilize and retain employees in low-wage work. The toolkit also contains a section on second-chance employment for formerly incarcerated individuals. After a quick, free registration, the Employer Toolkit search feature can help identify specific policy recommendations, many of which include sample HR policy language that companies can draw from. High quality, affordable childcare is essential for working parents. Searching for “Childcare” leads to policies that employers can implement to help connect parents to care options.
Supplemental Resources – Manager Training
- The Aspen Institute Economic Opportunities Program – The Benefits of Bridging Divides: How YouthBuild Philly Shares its Supportive Practices to Build Business Value and Better Jobs. This profile documents how YouthBuild Philly engages retail businesses to strengthen equity, inclusion, and retention for the young people the organization serves. Key practices include identifying quality jobs and providing training and coaching to frontline managers to foster supportive supervision. Workforce organizations seeking to forge stronger business partnerships that improve worker retention can learn from these approaches.
Supplemental Resources – Fostering an Inclusive Culture
- Deloitte – A new home at work – An employer’s guide to fostering inclusion for refugees in the workplace. This step-by-step guide for employers and the practitioners who work with them provides information about how to foster inclusion for refugees in the workplace to harness diverse perspectives and drive positive business outcomes. It makes the business case for hiring refugee employees and suggests six inclusion initiatives to support refugee retention.
- Human Rights Campaign – Transgender Inclusion in the Workplace: A Toolkit for Employers. This guide for employers makes the business case for the intentional inclusion of transgender workers, from recruitment and hiring to fostering a supportive culture. This resource can be used by organizations to learn about and evaluate their internal practices or practitioners looking to involve partners in working toward transgender inclusion.
Supplemental Resources – Transportation
- Best Workplaces for Commuters – Commuter Benefits Briefs. These briefs cover topics related to commuter benefits, including implementation approaches, costs, benefits, tax implications, and available resources. Employers and the practitioners supporting them may find these briefs useful for launching or enhancing a commuter benefits program.