Employment and Jobs

Tools: Supportive Work Environment

May 11, 2020  • Economic Opportunities Program

Job Quality Tools Library > Section 4: Strengthening Practices to Improve Job Quality > Tools: Supportive Work Environment

Originally posted: May 11, 2020
Last updated: May 11, 2020

Section 4, the core of the library, includes tools designed to address specific components of job quality. Once organizations have determined their job quality priorities, they can turn to these tools to shift practices in the areas they have deemed most urgent, either in their own organizations or in the businesses with which they partner.

We’ve organized tools in eight categories that reflect the job quality attributes most commonly cited across the job quality frameworks and definitions included in Section 1. These attributes include wages, benefits, scheduling, legal rights, equity and inclusion, opportunity to build skills and advance, supportive work environment, and worker voice. Each attribute also includes sub-categories for ease of navigation.

↓ Tools and Resources Below the Box ↓

 

Manager Training

Google re:Work – Manager Training Tools

Who’s It For: Employers, Economic Development, Investing and Lending, Worker Advocacy, Workforce Development

What’s It For: Workers report that their managers are a key contributor to job quality. This toolbox includes resources to train and support managers, including a manager feedback survey, new manager training materials, and templates for meetings with employees. While this tool is designed for businesses, other practitioners could share it with their business partners to encourage more supportive supervisory practices.

 

PHI – PHI Coaching Approach

Who’s It For: Employers, Workforce Development

What’s It For: This training curriculum supports direct care supervisors to strengthen communication, critical thinking, teamwork, and problem-solving skills. Curriculum content includes improving active listening, learning how to ask questions, and giving and receiving feedback. While designed for direct care organizations, this curriculum has applications for practitioners across fields seeking to encourage supportive supervisory practices that are critical to job quality.


Fostering an Inclusive Culture

ROC United, Race Forward, and the Center for Social Inclusion – Adding Racial Equity to the Menu

Who’s It For: Employers, Economic Development, Investing and Lending, Worker Advocacy, Workforce Development

What’s It For: This toolkit provides leaders in the restaurant industry with practical resources for assessing, planning, and implementing steps to embed racial equity in workplace practices. Through partnerships with two restaurants, the toolkit highlights skills and tools critical to supporting restaurants on their racial equity journey and provides tangible examples to support implementation. This toolkit can help employers and their partners identify where racial bias may be operating in a restaurant’s policies and practices and implement solutions.


 

Transportation Supports

Women’s Fund of the Greater Cincinnati Foundation – Employer Toolkit

Who’s It For: Employers, Economic Development, Investing and Lending, Policy, Worker Advocacy, Workforce Development

What’s It For: This toolkit is a collection of nearly 60 workplace policies that can help support, stabilize and retain employees in low-wage work. The toolkit also contains a section on second-chance employment. After a quick, free registration, the Employer Toolkit search feature can help identify specific policy recommendations, many of which include sample HR policy language that companies can draw from. Searching for “Transportation” leads to policies that employers can implement to reduce the time and financial burden that commuting imposes on many workers.


 

Childcare Supports

Women’s Fund of the Greater Cincinnati Foundation – Employer Toolkit

Who’s It For: Employers, Economic Development, Investing and Lending, Policy, Worker Advocacy, Workforce Development

What’s It For: This toolkit is a collection of nearly 60 workplace policies that can help support, stabilize and retain employees in low-wage work. The toolkit also contains a section on second-chance employment for formerly incarcerated individuals. After a quick, free registration, the Employer Toolkit search feature can help identify specific policy recommendations, many of which include sample HR policy language that companies can draw from. High quality, affordable childcare is essential for working parents. Searching for “Childcare” leads to policies that employers can implement to help connect parents to care options.


 

Supplemental Resources – Manager Training
  1. The Aspen Institute Economic Opportunities Program – The Benefits of Bridging Divides: How YouthBuild Philly Shares its Supportive Practices to Build Business Value and Better Jobs. This profile documents how YouthBuild Philly engages retail businesses to strengthen equity, inclusion, and retention for the young people the organization serves. Key practices include identifying quality jobs and providing training and coaching to frontline managers to foster supportive supervision. Workforce organizations seeking to forge stronger business partnerships that improve worker retention can learn from these approaches.

 

Supplemental Resources – Fostering an Inclusive Culture
  1. Deloitte – A new home at work – An employer’s guide to fostering inclusion for refugees in the workplace. This step-by-step guide for employers and the practitioners who work with them provides information about how to foster inclusion for refugees in the workplace to harness diverse perspectives and drive positive business outcomes. It makes the business case for hiring refugee employees and suggests six inclusion initiatives to support refugee retention.
  2. Human Rights Campaign – Transgender Inclusion in the Workplace: A Toolkit for Employers. This guide for employers makes the business case for the intentional inclusion of transgender workers, from recruitment and hiring to fostering a supportive culture. This resource can be used by organizations to learn about and evaluate their internal practices or practitioners looking to involve partners in working toward transgender inclusion.

 

Supplemental Resources – Transportation
  1. Best Workplaces for Commuters – Commuter Benefits Briefs. These briefs cover topics related to commuter benefits, including implementation approaches, costs, benefits, tax implications, and available resources. Employers and the practitioners supporting them may find these briefs useful for launching or enhancing a commuter benefits program.