Creating Value: Employer Insights on Using Digital Credentials and Skills Profiles

Haley Glover

Senior Director

About This Publication

In February and March 2025, UpSkill America held interviews with about a dozen employers to evaluate and critique WGU’s Lightweight Viewer, a prototype tool that enables employers to view and use data in WGU’s Achievement Wallet, a learning and employment record platform that serves as a portable, secure, individualized repository for skills, credentials, experiences, and more. The team spoke at length with talent leaders from a variety of industries, including retail, health care, manufacturing, and fintech, who represent a range of organization sizes and geographies. We asked employers to assess where tools like the Lightweight Viewer could add value to their organizations, and where they might fall short.

A note: the Lightweight Viewer is a prototype. The name of the tool emerged from WGU’s objective of developing a simple, easy interface between learning and employment data and end users: a means of understanding how an employer would “view” an individual’s skills and credentials data. It is not designed as a marketable product but instead is intended to inform and help other organizations, including groups building LERs, human resources information systems (HRIS) and applicant tracking systems (ATS), gain insight into what employers need, which ultimately may produce better versions that will become consumer products.

This report will have specific importance for these audiences, and it is our hope that this paper will also be useful to Skills First talent management leaders and advocates, as well as anyone advancing work to recognize learning wherever it occurs. We envision this qualitative research as supporting the ongoing improvement and innovation of tools that connect high-quality Learning and Employment Records (LERs) with value creation for employers. Our hope is that using the verified credentials and validated skills within LERs to generate employment and advancement opportunities for learners and business value for employers will lead to scaled uptake and use of validated skills and verified credentials for business decisions.